Please follow the instructions below:
Check your login details. Your login username is the email address you used to register.
If you have forgotten your password, please select the “Forgot your password?” option on the login page. Fill in the information about your registration details and select the “Reset Password” option.
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If you still cannot access your account, you can contact our customer service department and point out the problem. We will assign you a new password, and you can change it after logging in.
(1) What is PayPal?
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used when purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). We cannot see your card number as it is securely encrypted through PayPal’s server. This limits the risk of unauthorized use and access.
(2)After making a payment, can I change my billing or shipping information?
(3) How do I know if my payment has been received?
(4) Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
(5) Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?
We accept credit card, PayPal, etc, as the payment methods.
1). Credit Card.
including Visa, MasterCard, JCB, Discover and Diners.
The most convenient payment method in the world.
3). Debit Card.
including Visa, MasterCard, Visa Electron.
(6) Why am I being asked to “Verify” my payment?
For your protection, your order is being processed by our payment verification team, this is a standard procedure to make sure all transactions made on our site are authorized and your future purchases will be processed in top priority.
(1) How do I change the shipping method?
Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.
(2) How do I change my shipping address?
In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
(3) When will I receive my items after I place an order?
The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.
(4) Do you ship to my country and what are the shipping rates?
We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.
(5) Why is the shipping cost on some items so expensive?
The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.
(6) Does the product price include the shipping price?
The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.
(7) How do I know if my items have been shipped or not?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.
(8) How do I track my order?
Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.
(9) Why is my tracking number invalid?
The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.
The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.
We would advise you to contact our dedicated Customer Service Department and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.
(10) If Customs duties are incurred, who is responsible for them?
Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer’s responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges.
(11) If my items are detained by Customs, who is responsible for clearance of the items?
If the items are detained by Customs, the buyer is responsible for clearance of the items.
(12) What if my parcel is seized by Customs?
If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.
(13) After payment has cleared, how long do I wait until my order is sent out?
Our handling time is 3-5 business days. This means that your item(s) will generally be sent out in 3-5 business days.
(1) How can I cancel my order, before and after payment?
(2) How can I return purchased items?
(3) Under which circumstances would an item be able to be exchanged or returned?
(4) Where do I return the item?
When you successfully pay at upkicks.net, the customer service will contact you within 3-5 working days, and send you the QC (==Quality Inspection pictures) for confirmation, and we will ship it when you are satisfied.